On a project, the BPM analyst defined the following to identify the Key Performance Indicator (KPI):
The goal of the project was to improve the efficiency of the process.
The concern was that the process was not fast enough.
The Critical to Quality (CTQ) was the speed of the process.
The client was interested in the cycle time of the process.
The time stamps at the beginning and at the end of the process are captured.
Which step did the BPM analyst fail to perform in identifying the KPI?
A. Know the client objectives
B. Know how to define the client’s KPI
C. Know the process decision makers
D. Know the client’s Service Level Agreements (SLAs)