APCO announced the launch of APCO Intellicom, a new software guide card that will leverage IBM Watson’s Speech-to-Text and IBM Watson Analytics technologies to improve quality assurance efforts in the 911 security response points (PSAP).
APCO Intellicom, a new IBM Watson software card betting on the efforts of Speech-to-Text and IBM Watson Analytics to improve quality assurance in the 911 Public Security Response Points (APCOs). PSAP).
“Watson has revolutionized the industry after the industry around the world with its cognitive computing abilities changing the way companies leverage, analyze and use large amounts of data,” said Derek Poarch, executive and CEO Director APCO for the opening session of the 2017 event. APCO. “Through a partnership between APCO International and IBM, Watson will soon fundamentally change the field of public safety communications. ”
National standards require that a certain percentage of these calls be evaluated, but this percentage is low, according to an APCO press release. With APCO Intellicom driven by Watson Analytics, PSAP will “go far beyond professional standards in case of quality assurance reviews through a dynamic and cognitive process,” the press release said.
APCO Intellicom “a new innovative product that will transform the way we do PSAP business,” said Poarch.
“This new generation map guide software based on Watson criteria will bring the power of the PSAP,” Poarch said at the opening session. “The software optimizes how you use the large amount of data you trust to do their job and save lives. APCO Intellicom facilitate based decision-making on data and allow PSAP to improve quality assurance efforts in making calls and sending “.
Bill Josko, the head of public security GBS IBM in the United States, echoes this sentiment.
“This decision has increased calls and improved reporting to inform managers about how real conversations between callers and telecommunicators are developing, which may allow organizations to make iterative changes to training materials to better meet the needs Of the appellants “Josko said in a statement. “And because Watson is able to understand and learn more extraordinary time from the context by learning the machine, can also help reduce call times, precise triage precision services and speed of Time sensitive assistance.
Participants can APCO 2017 see demonstrations of APCO Intellicom today in the showroom. More information about the solution is available on stand 717, Poarch said.